Effective Date: 26 April 2026
Toya Mart (“we”, “our”, “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website and communicate with us via WhatsApp.
1. Information We Collect
We may collect the following types of information:
- Name
- Phone number
- WhatsApp message content
- Order-related information (products, delivery address, etc.)
2. How We Use Your Information
We use your information to:
- Communicate with you (via WhatsApp or phone)
- Process and deliver your orders
- Provide customer support
- Improve our services
3. WhatsApp Communication
We use the Meta WhatsApp Business API to communicate with customers.
When you send us a message via WhatsApp:
- Your messages may be stored in our system
- We use this data to respond to inquiries and process orders
4. Data Sharing
We do not sell your personal data to third parties.
We may share your data only when necessary, such as:
- Delivery partners for order fulfillment
- Legal requirements (if applicable)
5. Data Security
We take reasonable measures to protect your information. However, no method of transmission over the internet is 100% secure.
6. Your Rights
You have the right to:
- Request access to your personal data
- Request correction or deletion of your data
7. Cookies
Our website may use cookies to improve user experience and analyze traffic.
8. Changes to This Policy
We may update this Privacy Policy at any time. Changes will be posted on this page.
By using our services, you agree to this Privacy Policy.
